How do I make a return?

We want you to love your Lyfrel purchase. That's why we offer a simple, customer-friendly return policy.

You can return most items within 30 days of delivery , with a few exceptions. Here's what makes our return policy straightforward:

Generous 30-Day Window: You have a full 30 days from the delivery date to decide if your item is right for you. This gives you plenty of time to check your product and make sure it meets your expectations.

Free Return Shipping on Eligible Items: If your item arrives defective or damaged , we'll cover the return shipping cost within the 30-day window. This makes the process as convenient as possible for you.

No Restocking Fees: We believe in transparent pricing, so we don't charge any restocking fees for returns. You'll get back what you paid without unexpected costs.

Condition of Returned Items: Items must be returned in their original condition, with all tags and packaging intact , unless they were received defective or damaged.

We're committed to making your shopping experience as smooth as possible. If you have any questions about our return policy or need help with a return, please don't hesitate to contact our customer support team.

Can I make an exchange?

If you're not satisfied with the fit of your item, we offer free exchanges for a different size of the same item. This policy is available for US orders only.

Items must be unwashed and have their original tags .

If you haven't returned your original item for exchange within 30 days of submitting your request, the exchange will be automatically closed, and the item you selected for exchange will no longer be reserved in our system.

This helps ensure fair availability for all customers and allows us to restock popular items in a timely manner.